I sat down for a virtual interview with Eimear Kelleher, international graduate brand ambassador for Tullamore DEW, to talk about how the brand is being received in the land of opportunity.
Tullamore DEW which was bought over by Scottish giants William Grant and Son’s in 2010 has had an exciting 12 months. The spirit made its historic return to its home town of Tullamore in county Offaly in September, more than 60 years since the original distillery closed its doors.
William Grant and Sons have spent €35million rebuilding the distillery in its home town. The distillery, with an annual capacity to produce 1.84 million litres, puts Tullamore DEW as one of the largest distilleries in Ireland and very soon we will get to witness what they’ve got up their sleeve rather than what they got from 3rd party sources.
So I had a virtual sit down with Eimear to see how the U.S. were receiving some of Ireland’s finest and how the market for Irish whiskey was developing.
As a brand ambassador Eimear has first hand experience with both on and off trade to see how the Irish whiskey market is progressing. As she says herself, there is no typical day for a Tullamore DEW brand ambassador. Officially a brand ambassador’s role is to educate consumers, bartenders and distributors on the range that Tullamore DEW offers. One day she is meeting with a key account the next flying out-of-state to host a whiskey dinner, as she says no tow days are the same.
So what exactly are the consumer trends in the U.S. at the moment?
Eimear explains how there are a lot of popular trends in the U.S. at the moment. From craft beer to small batch bourbon its an interesting place for alcohol right now. Irish whiskey as a market and subsequently Tullamore DEW are both continuously growing. Consumers appear to be fascinated by the whiskey’s heritage, what makes it unique and how versatile it is!
I asked Eimear if the brand finally having a distilling home has made the sales pitch that bit easier and I was interested to learn that it most certainly helps. Eimear explains how it helps to complete the brand image. The idea of bringing the brand back home really resonates with the consumers.
Personally I think this is following the current trends of craft sales. More often than not consumers of the younger generations are buying into the story of the brand’s before they ever try the liquid inside the bottle. I can most certainly see how having a definitive brand home completes the image for the brand, even if consumers wont be trying any distillate from this distillery for a couple of years yet.
With these new trends, is the U.S. moving away from shots culture?
Eimear doesn’t think that the U.S. shots culture will ever go away, or at least not for a while, but consumer interest in the back story and culture behind the product is definitely strong and increasing.
So how do you see the relationship between Tullamore DEW and Jameson?
“Jameson is obviously the big dog in the market,” she explains. “I mean, they are MASSIVE but Tullamore are definitely not going unnoticed. The increasing amount of Irish whiskey brands entering the market is a great thing for the category. While we may have to watch our backs here and there, we’re going from strength to strength as a brand. I mean, you can only stay on top for so long. We’re enjoying being the underdog… for now!”
So finally, with the success of Phoenix do you think consumers are finding age statements less important than they used to in the U.S.?
So Eimear has been telling me that people LOVE the Phoenix. They can’t get enough of it. Its story definitely captures consumer interest but the liquid alone is enough to hook people. She thinks for people who don’t really know about whiskey, age statements mean a lot. They’re of the assumption that older is better and this is definitely not always the case. She ads that she’d personally take Glenfiddich 15 over 18 any day of the week.
So it seems that Tullamore DEW and Irish whiskey in general is being well received across the pond! Consumer sentiment certainly is shifting in the craft direction across all of the drinks categories. Hopefully the growth for the Irish whiskey sector continues and new innovative releases like cider cask and Phoenix will keep the industry on its toes for the coming years. Big thank you to Eimear Kelleher (@TullamoreEims) for her time and participating in this unusual interview format. I hope to continue a series of these interviews with ambassadors to see how Irish whiskey is holding up the world over. Keep an eye out for those!